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Frequently Asked Questions
Covid-19: As of April 1st, production and delivery are still operational from my print partners. They are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days.
I hope your new artwork brings joy to you home!
how long will it take for my order to arrive?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.
ART PRINTS (all media, includes framing):
PRODUCTION & STANDARD SHIPPING: 8-12+ Business Days*
PRODUCTION & 2 DAY SHIPPING: 7-8 Business Days*
PRODUCTION & NEXT DAY SHIPPING: 6-7 Business Days*
*Business Days are Monday-Friday. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra days for shipping.
NOTE: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
You will receive a tracking number as soon as your order has been shipped.
FOR ORIGINALS Shipping times range from 5-10 business days. Tracking information will be emailed to you as soon as available. We offer FREE SHIPPING on all originals (within the US). For international shipping please contact me first.
Returns/Exchanges/Refunds POLICY
I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact me at: th@terriehaley.com and include your order number and a brief description of what’s going on. I will contact you to see how I can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter
You can also follow me on my social media pages as I am constantly posting about new work!
Instagram: https://www.instagram.com/terriehaleyartist/
Facebook: https://www.facebook.com/terriehaleyartist/
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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